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	<title>Comments on: High Shipping Costs the Reason Behind Shopping Cart Abandonment</title>
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		<title>By: Professor</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6947</link>
		<dc:creator>Professor</dc:creator>
		<pubDate>Tue, 13 Oct 2009 09:03:24 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6947</guid>
		<description>I just have to put in my 2 cents on the international shipping discussion. Living in the US Virgin Islands is like living in limbo. When I buy a physical product online I get one of these responses: 1) We don&#039;t ship to international destinations, or 2) Yes, we&#039;ll ship to you using [ UPS, Fedex ], or the only response I like, 3) Yes, we ship using USPS.
1) If I get this response, I usually give up because it&#039;s almost impossible to convince the seller that I DO live in the United States, ( We have a ZIP code! )
2) Shipping via UPS or Fedex almost always costs more than the cost of the item. So with this response I can either give up, or try to convince the seller to ship USPS.
3) When I get this response, I know my shipping cost is going to be the lowest possible.
So most of the time, I don&#039;t even try to buy physical products online. I just window-shop to find out what I want -- then look for it locally. It&#039;s best to let my local merchant handle the shipping and customs problems for me.</description>
		<content:encoded><![CDATA[<p>I just have to put in my 2 cents on the international shipping discussion. Living in the US Virgin Islands is like living in limbo. When I buy a physical product online I get one of these responses: 1) We don't ship to international destinations, or 2) Yes, we'll ship to you using [ UPS, Fedex ], or the only response I like, 3) Yes, we ship using USPS.</p>
<p>1) If I get this response, I usually give up because it's almost impossible to convince the seller that I DO live in the United States, ( We have a ZIP code! )</p>
<p>2) Shipping via UPS or Fedex almost always costs more than the cost of the item. So with this response I can either give up, or try to convince the seller to ship USPS.</p>
<p>3) When I get this response, I know my shipping cost is going to be the lowest possible. </p>
<p>So most of the time, I don't even try to buy physical products online. I just window-shop to find out what I want -- then look for it locally. It's best to let my local merchant handle the shipping and customs problems for me.</p>
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		<title>By: Arindam</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6917</link>
		<dc:creator>Arindam</dc:creator>
		<pubDate>Tue, 06 Oct 2009 15:34:34 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6917</guid>
		<description>Thanks Nan. Appreciate the update! :)
I was wondering what types of merchandise you generally sell on your store (that is, if I too could find some stuff to buy lol ;) )</description>
		<content:encoded><![CDATA[<p>Thanks Nan. Appreciate the update! <img src='http://arindamchakraborty.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>I was wondering what types of merchandise you generally sell on your store (that is, if I too could find some stuff to buy lol <img src='http://arindamchakraborty.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' />  )</p>
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		<title>By: Nan</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6916</link>
		<dc:creator>Nan</dc:creator>
		<pubDate>Tue, 06 Oct 2009 15:23:43 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6916</guid>
		<description>Hello again!
The shipping options on our website are limited to domestic and Canada. We have a note on our website to contact us for international shipping. Then I do the research and provide the potential customer with cost options.
We RARELY ship international (maybe once in 10 years?) because the costs are prohibitive (more than the item). Nevertheless, we do offer the option, just in case. ;-)
BTW, we keep inventory on hand, so we ship ourselves (no fulfillment service). The holidays get a little frantic, but so far, we&#039;ve been able to handle it.
Hope this answers your question.</description>
		<content:encoded><![CDATA[<p>Hello again!</p>
<p>The shipping options on our website are limited to domestic and Canada. We have a note on our website to contact us for international shipping. Then I do the research and provide the potential customer with cost options. </p>
<p>We RARELY ship international (maybe once in 10 years?) because the costs are prohibitive (more than the item). Nevertheless, we do offer the option, just in case. <img src='http://arindamchakraborty.com/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> </p>
<p>BTW, we keep inventory on hand, so we ship ourselves (no fulfillment service). The holidays get a little frantic, but so far, we've been able to handle it.</p>
<p>Hope this answers your question.</p>
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		<title>By: Arindam</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6904</link>
		<dc:creator>Arindam</dc:creator>
		<pubDate>Tue, 06 Oct 2009 06:32:51 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6904</guid>
		<description>I hope Nan drops here to answer your queries, but assuming that you would sell physical goods, you can use a shopping cart software that integrates with fulfillment services like Kunaki. That way, your software collects the buyer&#039;s shipping address from paypal, passes it on to the fulfilment service, who then despatches the item and issues a tracking number. This is just my conjecture; as I said I don&#039;t have any experience selling phyical goods. FYI Rapid Action Profits script now supports Kunaki integration (RAP is good if u use only paypal) by means of an &quot;addon&quot; that you would need to buy separately! ;)
Personally I prefer Fedex and DHL for fulfilment, because I have very good experience with them as a customer. They r not cheap but since when is &quot;cheap&quot; good? ;)
If you use Amazon for processing payments they also offer you a fulfilment service. As far as I know, they primarily use UPS.</description>
		<content:encoded><![CDATA[<p>I hope Nan drops here to answer your queries, but assuming that you would sell physical goods, you can use a shopping cart software that integrates with fulfillment services like Kunaki. That way, your software collects the buyer's shipping address from paypal, passes it on to the fulfilment service, who then despatches the item and issues a tracking number. This is just my conjecture; as I said I don't have any experience selling phyical goods. FYI Rapid Action Profits script now supports Kunaki integration (RAP is good if u use only paypal) by means of an "addon" that you would need to buy separately! <img src='http://arindamchakraborty.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>Personally I prefer Fedex and DHL for fulfilment, because I have very good experience with them as a customer. They r not cheap but since when is "cheap" good? <img src='http://arindamchakraborty.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>If you use Amazon for processing payments they also offer you a fulfilment service. As far as I know, they primarily use UPS.</p>
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		<title>By: ManieE</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6902</link>
		<dc:creator>ManieE</dc:creator>
		<pubDate>Tue, 06 Oct 2009 06:22:34 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6902</guid>
		<description>Apologies, I did not make myself clear, I was wondering how Nan is handling their international shipping. I use Paypal but have no product of my own, I&#039;m still selling other peoples products :)</description>
		<content:encoded><![CDATA[<p>Apologies, I did not make myself clear, I was wondering how Nan is handling their international shipping. I use Paypal but have no product of my own, I'm still selling other peoples products <img src='http://arindamchakraborty.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Arindam</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6900</link>
		<dc:creator>Arindam</dc:creator>
		<pubDate>Tue, 06 Oct 2009 06:09:28 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6900</guid>
		<description>&gt;&gt;How do you handle international orders
Credit cards mainly, and right now I just sell digital stuff. Physical goods maybe an option in future if I find the &quot;right&quot; shopping cart and a cool and reliable fulfilment company (I know which ones to go for so this is not a biggie). :D For selling digital goods you can use 3rd party processors such as Paypal, 2checkout, clickbank, etc. for  processing your payment or your own merchant account if you have one. Other options can be Google checkout, Amazon payments, etc.</description>
		<content:encoded><![CDATA[<p>&gt;&gt;How do you handle international orders</p>
<p>Credit cards mainly, and right now I just sell digital stuff. Physical goods maybe an option in future if I find the "right" shopping cart and a cool and reliable fulfilment company (I know which ones to go for so this is not a biggie). <img src='http://arindamchakraborty.com/wp-includes/images/smilies/icon_biggrin.gif' alt=':D' class='wp-smiley' />  For selling digital goods you can use 3rd party processors such as Paypal, 2checkout, clickbank, etc. for  processing your payment or your own merchant account if you have one. Other options can be Google checkout, Amazon payments, etc.</p>
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		<title>By: ManieE</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6899</link>
		<dc:creator>ManieE</dc:creator>
		<pubDate>Tue, 06 Oct 2009 05:37:46 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6899</guid>
		<description>How do you handle international orders?</description>
		<content:encoded><![CDATA[<p>How do you handle international orders?</p>
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		<title>By: Nan</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6894</link>
		<dc:creator>Nan</dc:creator>
		<pubDate>Mon, 05 Oct 2009 15:56:38 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6894</guid>
		<description>Excellent post!
We sell a tangible product (Wineopoly game) at our website and use a shipping calculator that is based on zip code. To me, this is much better than a flat rate shipping charge -- for both the customer and us.
Also, we give the customer shipping options. They can use USPS or UPS and can also choose speed of delivery. All this is based on the shipper&#039;s charges, not some arbitrary amount based on the total $$ of the order.
Of course, we&#039;ll never know the real reason people abandon the shopping cart, but as other people have said, it&#039;s probably because they&#039;ve decided they can &#039;live without it&#039; -- especially during these tight economic times.</description>
		<content:encoded><![CDATA[<p>Excellent post! </p>
<p>We sell a tangible product (Wineopoly game) at our website and use a shipping calculator that is based on zip code. To me, this is much better than a flat rate shipping charge -- for both the customer and us.</p>
<p>Also, we give the customer shipping options. They can use USPS or UPS and can also choose speed of delivery. All this is based on the shipper's charges, not some arbitrary amount based on the total $$ of the order.</p>
<p>Of course, we'll never know the real reason people abandon the shopping cart, but as other people have said, it's probably because they've decided they can 'live without it' -- especially during these tight economic times.</p>
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		<title>By: ManieE</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6891</link>
		<dc:creator>ManieE</dc:creator>
		<pubDate>Mon, 05 Oct 2009 06:30:35 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6891</guid>
		<description>I have been guilty of Shopping cart abandonment in the past, the reason is only one, on some pages it is a mission to find the price, and the easiest and quickest way to get it is to go through to the shopping cart.</description>
		<content:encoded><![CDATA[<p>I have been guilty of Shopping cart abandonment in the past, the reason is only one, on some pages it is a mission to find the price, and the easiest and quickest way to get it is to go through to the shopping cart.</p>
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		<title>By: Arindam</title>
		<link>http://arindamchakraborty.com/high-shipping-costs-the-reason-behind-shopping-cart-abandonment#comment-6885</link>
		<dc:creator>Arindam</dc:creator>
		<pubDate>Mon, 05 Oct 2009 02:05:18 +0000</pubDate>
		<guid isPermaLink="false">http://arindamchakraborty.com/?p=502#comment-6885</guid>
		<description>Thanks for your kind words, Michael. I have not used drop shipping either, except as an affiliate! :)</description>
		<content:encoded><![CDATA[<p>Thanks for your kind words, Michael. I have not used drop shipping either, except as an affiliate! <img src='http://arindamchakraborty.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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